bhggo's Privacy Policy

bhggo is a trusted online gaming and sports betting platform in Bangladesh. We give the utmost respect to our users' privacy. This privacy policy ("Policy") describes what kind of information bhggo collects about you when you use the website (https://bhggo.cam), how that information is used, with whom it may be shared, and how you can maintain control over your information.

By using our services you consent to the methods of information collection and use described in this policy. This policy is an integral part of our Terms and Conditions. If you have questions about any part of this policy, please contact us.

This policy applies only to the bhggo platform. If our website contains any external third-party links, their privacy policies are outside our control and bhggo is not responsible for them.

For account registration and service operation at bhggo, we collect various types of information as described below. Information is collected either directly from you or automatically through our technical systems.

2.1 Information You Provide Directly

You provide information to us directly in the following situations:

• During account registration: full name, email address, date of birth, username, and password.
• During the identity verification (KYC) process: copies of your national identity card, passport, or driving licence, and proof of address.
• During financial transactions: payment method details such as bKash, Nagad, Rocket, or bank account information.
• When contacting customer support: any information provided via live chat or email.
• When participating in promotional offers or competitions.

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device type and model.
• Browser type, version, and language settings.
• Operating system information.
• Your login time on the platform, session duration, and pages visited.
• Gaming history, bet amounts, and win/loss records.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification service providers, fraud prevention agencies, or payment processing partners. In these cases we ensure that the third parties are legally able to provide us with this information.

bhggo uses collected information for the legitimate purposes listed below. We never use your information for unnecessary or unauthorised purposes.

• Account Management: For registering, verifying, and securely maintaining your account.
• Service Delivery: For providing gaming services, betting facilities, and processing financial transactions.
• Identity Verification: To verify age and identity in order to ensure responsible gaming and maintain legal compliance.
• Fraud Prevention: To ensure account security and to detect and prevent fraudulent activity.
• Customer Support: To respond to your questions, complaints, and requests for assistance.
• Bonuses and Promotions: To provide you with information about offers, bonuses, and promotions applicable to you.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Obligations: To fulfil legitimate requests from regulatory bodies or law enforcement authorities.
• Responsible Gaming: To identify problematic gambling behaviour and provide support to the users concerned.

bhggo does not sell your personal information to third parties. However, in the limited circumstances described below, we may share your information with specific parties:

4.1 Service Provider Partners

We work with trusted third parties to operate our business, such as payment processing companies (bKash, Nagad, Rocket, banks), identity verification services, and gaming software providers. Only the necessary information is shared with these partners and they are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

We may be legally required to disclose your information when needed for a court order, a legitimate request from a government or regulatory body, national security, or law enforcement activities.

4.3 Fraud Prevention and Security

Information may be shared with relevant authorities as necessary to protect users' rights, assets, or safety, to investigate fraud, or to address security threats.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, your information may be transferred. In such circumstances we will notify you in advance and your information will continue to be protected to the same standard.

We use cookies and similar technologies on the bhggo website to improve your experience and ensure the platform functions correctly.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

To ensure the security of your personal information, bhggo applies industry-standard technical and organisational security measures. Our security framework includes the following:

• SSL Encryption: All data transfers on our website and platform are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept secure using strong encryption methods.
• Access Controls: Through strict access control policies, only authorised personnel can view the information they need.
• Regular Security Testing: Regular security assessments are conducted to identify vulnerabilities in our systems.
• Firewall and Security Monitoring: Advanced firewalls and ongoing security monitoring systems remain active at all times.
• Staff Training: All our staff receive regular training on data protection.

Although we make every effort to protect your data, no transmission or storage of data over the internet is completely secure. We therefore ask you to use a strong password and not to share your account details with anyone.

bhggo retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as your account is active and, after the account is closed, for the period required by legal obligations.
• Financial Transaction Records: For the period required to meet audit, legal, and regulatory requirements.
• Gaming History: For a reasonable period for responsible gaming monitoring and dispute resolution purposes.
• Communication Records: For the period required to ensure customer service quality and for dispute resolution.
• Marketing Data: Deleted or deactivated promptly if you opt out.

Once the specified retention period ends, your information is securely deleted or fully anonymised.

You have important rights regarding your personal information. bhggo respects these rights and is committed to responding to your requests:

To exercise these rights, contact us at [email protected]. We will generally respond to your request within 30 business days.

bhggo's services are for people aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21. If someone attempts to register by concealing a minor's age and this comes to our attention, the account is immediately closed and the relevant information is deleted.

If a parent or guardian believes their child has created an account on bhggo, please contact us immediately at [email protected]. We will take the necessary action without delay.

We may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By posting a clear notice on the website.
• Where applicable, by sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this policy.

If you continue to use our platform after a change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise your data protection rights, please contact us. Our data protection team is always ready to respond to your requests.